Our doctors, veterinary staff, and groomers aim to make your visit a pleasurable one. In our efforts to make your visit more comfortable and to minimize your wait time, our hospital has implemented a late arrival policy. If a pet parent is more than 15 minutes late for a medical appointment and more than 30 minutes late for a grooming appointment, the appointment may need to be rescheduled. This is to ensure that the patients who arrive on time do not wait longer than necessary to see the doctor and in the case of grooming, to ensure your pet is groomed within the necessary amount of time deemed appropriate by your groomer.

We will make every effort to honor your appointment as a “work in” as the schedule allows upon arrival or give you the option to drop-off your pet to be worked-in in between appointments (medical only), but there may be times when this will not be possible and you will have to reschedule. Pet parents with multiple late arrivals for appointments may be dismissed from the practice.

The doctors, veterinary staff, and groomers at Passionate Paws Animal Hospital truly appreciate your compliance and understanding with this policy so that we can continue to provide excellent medical and grooming care as well as excellent client service.

Passionate Paws Animal Hospital is committed to providing access and appointment availability to all of our patients in a manner that fits your needs and availability. In order to maintain this access, all appointments are confirmed with everyone who has scheduled an appointment more than 24 hours in advance of that date and time.

It is our policy to contact all pet parents in advance of any medical and grooming appointment via phone, email, text, and Pet Desk in-app notifications. For those who do not confirm by way of phone, email, text, or Pet Desk, a client service associate will contact you for confirmation 24 hours prior to your visit at your primary phone number on file.

We understand that things happen and schedules change. If you will not be able to make your scheduled appointment, please contact the office no less than 24 hours prior to an appointment to cancel or reschedule. Passionate Paws Animal Hospital reserves the right to charge a $50.00 cancelation/no show fee to any pet parent who fails to keep their scheduled medical and grooming appointment without notifying us or cancels within 24 hours. Pet parents with multiple no shows for appointments may be dismissed from the practice.

The doctors, veterinary staff, and groomers at Passionate Paws Animal Hospital truly appreciate your compliance and understanding with this policy so that we can continue to provide excellent medical and grooming care as well as excellent client service.

Passionate Paws Animal Hospital is committed to providing access and appointment availability to all of our patients in a manner that fits your needs and availability. In order to maintain this access, all appointments are confirmed with everyone who has scheduled an appointment more than 24 hours in advance of that date and time.

It is our policy to contact all pet parents in 2 weeks in advance of any surgical/anesthetic-procedure appointment via phone, email, text, and Pet Desk in-app notifications. A client service associate will always contact you via your primary phone number on file 24 hours prior to any surgical/anesthetic procedure.

We understand that things happen and schedules do change. If you will not be able to make your scheduled appointment, please contact the office no later than 72 hours prior to your appointment to cancel or reschedule. Passionate Paws Animal Hospital reserves the right to charge a $150.00 cancelation fee to any pet parent who notifies us within 72 hours or less to cancel or reschedule their appointment. Passionate Paws Animal Hospital reserves the right to charge a $300.00 no show fee to any pet parent who fails to keep their scheduled appointment and does not notify us. Pet parents with multiple no shows for surgical/anesthetic-procedure appointments may be dismissed from the practice.

The doctors and veterinary staff at Passionate Paws Animal Hospital truly appreciate your compliance and understanding with this policy so that we can continue to provide excellent medical care as well as excellent client service.

Any emergency procedure will require a deposit at time of drop-off. The deposit will be applied to your final invoice. Cash or credit/debit cards are the only methods of payment accepted for emergencies. Grooming Appointment Policy

All grooming appointments must provide proof of current Rabies, Bordetella, and Distemper vaccines prior to grooming. If proof cannot be provided Passionate Paws Animal Hospital reserves the right to medically examine your pet(s) and update his/her required vaccinations prior to being groomed. Please note that there will be an exam fee and fee for every vaccination provided. Passionate Paws Animal Hospital does make every attempt to notify our pet parents in advance in order to provide ample time for updating vaccines prior to the appointment.

We respect your privacy and do not tolerate spam and will never sell, rent, lease or give away your information (name, email, phone, etc.) to any third party. The primary phone and email you provide will only be used by Passionate Paws Animal Hospital to remind you of appointments, health services due such as vaccines, and important health information about your pet(s).

From time to time, we may email you a hospital newsletter, special savings, events, educational articles, or promotions. You may opt out of receiving these mailings anytime as well as select your communication preferences. We encourage you NOT to opt-out of appointment and health service reminders via email and text as these are our main ways of communicating with our pet parents.

Payment is due at time services are rendered. For your convenience we accept Visa, Master Card, American Express, Discover, Apple Pay, Samsung Pay, CareCredit, Cash, and Checks. Checks are NOT accepted for first time payment. Due to increased credit card processing fees, a 3% surcharge will be applied to all credit card transactions. The surcharge does not apply to debit cards, prepaid cards, gift cards, CareCredit, cash, or checks.