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About Passionate Paws

Our mission is to practice integrative medicine in partnership with you to provide the safest and most effective healthcare plan uniquely designed to treat your whole pet, not just the disease and create a visit experience that alleviates fear, anxiety, and stress.

200+ 5-star Google & Facebook Reviews

Passionate Paws is the best vet!!! They truly care about my babies and are always professional, courteous and responsive. They take great care to treat my pups and I would highly recommend them for your fur baby!
Megan Shavers
Megan Shavers
15:39 29 Aug 20
They took very good care of my kitty. I love these vet docs etc.
Mary Lemon
Mary Lemon
21:03 23 Aug 20
We have taken extra steps to find a veterinarian that provides compassionate care for our cat. After a very traumatic visit to another veterinarian recently we started our search. We truly feel that Passionate Paws is just the place we have been looking for. They treat our fur-baby like family and are very thorough in their assessment and double check that we understand all of the choices and options and take the time to address our concerns. They got him in quickly to be seen and he is beginning to show signs of recovery from his respiratory infection. We are so grateful to have found this place! They do a great job and we highly recommend them!!
Jill Martino
Jill Martino
18:12 13 Aug 20
Always friendly and caring staff, from the reception to technicians and doctors. They never mind explaining any issues with our poodle, to the smallest detail. We’re very happy with Dr. Bonilla and her team.
Nadine Hancock
Nadine Hancock
01:28 13 Aug 20
This was my first time taking my Kitty Girl here and during Covid but they really make me feel safe and that Bella was being taken good care of. This visit was her annual check up. We are new to area. Yes I reccommand this vet practice
Nancy Pollak
Nancy Pollak
16:47 02 Aug 20
Hands down the BEST vet i've been to. My dog Jackie, who has anxiety and separation issues, loves the staff here! Even though we can't come inside due to covid, she always does very well. After Jackie is finished and greets us, she walks back across the parking lot and sits by the front door to go back inside! The entire staff very obviously loves animals and treats each one as an individual. Truly fear-free and i'm very confident they treat my dog and all other patients very well, minimizing stress as much as possible. They are helping Jackie build confidence which i am very thankful for. The main vets are both amazing, they even take me seriously when i tell them my dog does not like men and adapts her experience to suit that. Very professional, reliable, and kind, and always gives Jackie lots of cuddles and kisses! Last time she was there, my dog even cuddled with and gave kisses to the vet on her own free will. We're never going anywhere else!
Rose Noble
Rose Noble
00:06 10 Jul 20
Can't say enough good things about the Passionate Paws team. Dedicated and passionate about what they do... shines through every time you talk to them either in person or phone. Provides excellent care and resources for all our needs.
Carolyn McIntyre
Carolyn McIntyre
15:38 22 Jun 20
My recently rescued senior dog had damaged knees--sore and arthritic with torn ACL's. Dr Bonilla recommended PRP (platelet rich plasma) injections to help her rebuild cartridge and make her more comfortable. It has made a huge difference in Lucy's quality of life! She has less pain, more stamina, and her previously shaky unstable legs are already walking more sure with no shaking! So thankful for Passionate Paws and their integrative medicine!
Colleen Perkins
Colleen Perkins
12:54 28 May 20
I have never had a fur baby love to go to the vet as much as they love this place! Everyone is always so welcoming and excited to see everyone that walks through the door! The exam rooms have couches instead of exam tables and the staff sits on the floor instead of stressing the animals by bringing them out of their comfort zone. Veterinarians are always expensive but I’ve found that this place is comparable and always try to give options to best take care of the patients, and the parents wallet! I can see that they truly care about their patients
Jessica Lindsey
Jessica Lindsey
17:02 23 May 20
Staff truly care about your "fur baby", as they call pets. They have a fat-free based method of care, and really cater to each individual animals' needs. By far the best vet I've found.
Crystal Maisel
Crystal Maisel
23:44 06 May 20
The best! Care, environment, knowledge, doctors & staff, cleanliness -- we won't go anywhere else!
Stacey Hermann
Stacey Hermann
14:45 04 May 20
It is always a top shelf experience. Everyone at Passionate Paws truly makes you and you “furbaby” feel like a valued member of their family. The name of their facility is accurate. The doctors and staff are passionate about what they do.
Marcela Loeber
Marcela Loeber
15:23 16 Apr 20
Dr Bonilla and her excellent staff are amazing! We love going to Passionate Paws for veterinary care and grooming. Just had a medical emergency with our dog, and Dr Bonilla and her staff went above and beyond to make sure our dog was taken care of and is now thankfully on the mend. We highly recommend Passionate Paws 🐾!
Joanne McDonald
Joanne McDonald
18:36 03 Mar 20
They are so wonderful with my babies and my big girl has had a lot going on. They are friendly, professional and knowledgeable. I completely trust them with my precious babies.
Bridget Ervin
Bridget Ervin
13:35 18 Feb 20
We 💗Dr. Bonilla and Passionate Paws!I researched and visited four other vets since relocating to Charlotte, NC 2.5 years ago, none of whom made my 11-year-old sweet, but timid and abused Mexican rescue dog feel comfortable. The first time we met Dr. Bonilla, she and one of her techs sat on the floor with Panchito to assess his teeth, his demeanor and overall general health while answering all of my questions and concerns. Panchito had major dental surgery a month later, and the entire team - from the front desk, to Dr. Bonilla, to the after care staff - did an amazing job. I could literally go on and on, but the bottom line is... I am ecstatic to have FINALLY found "OUR" vet!
Allyson Williams
Allyson Williams
00:06 17 Feb 20
We have had a very supportive experience with Dr.B and her staff. The fact that they work with Trupanion pet insurance directly, filing and payments are extremely easy ... all taken care of right there!
Stanley Craddock
Stanley Craddock
23:56 16 Feb 20
Feels more like a caring medical practice than a run of the mill veterinary office. Dr. Bonilla really seems to care about the animals and gives comprehensive and honest feedback/advice in regards to your pets ailments/diagnosis. This will be our pet's home for all medical/wellness needs moving forward.
Matt Johnson
Matt Johnson
18:19 10 Feb 20
Professional, knowledgeable, and extremely kind and tender towards our 15 year old little dog who can get very nervous. We are facing the end with our girl, and they have been extraordinarily supportive!
carolyn Gilmore
carolyn Gilmore
18:57 08 Feb 20
Great customer service.. the staff was very attentive to us and our dog.
Robby Beamer
Robby Beamer
14:33 21 Dec 19
Our experiences at Passionate Paws ALWAYS exceed our expectations. Thank you for loving our pets as much as we do!
Sarah Berlin
Sarah Berlin
19:08 22 Nov 19
Our family appreciates the care and thoughtfulness that goes into each visit our little four paw family receives when we visit Dr. Bonilla. She knows what she is doing and loves the patients. The groomers are also awesome!
Alex Lavin
Alex Lavin
17:02 03 Nov 19
I think the practice is doing a very good job at taking care of my dogs. The staff are excellent at making your animals feel welcome and safe and will work with you to personalize treatment plans that make you feel comfortable. They understand that our animals are a part of our family and outwardly bestow care and affection for them throughout the entire visit. If you are local to the area I would not hesitate to make an appointment for your pets.
nicole G
nicole G
20:23 29 Sep 19
I absolutely love the staff at Passionate Paws! I've been seeing them for years with both of my dogs, and have never had a bad experience. The staff members are always so warm and welcoming, and they truly care about my dog's well-being.My current dog, Ryder, can be quite a handful when it comes to getting his nails trimmed. But, the staff at PP always go out of their way to make sure he is as comfortable as possible. We have tried many different tactics to find the one that works best for him, and slowly but surely he has learned to trust them with his nails.I have moved since first taking my late dog to Passionate Paws years ago, but I still drive 45 minutes just to see these wonderful people. Thank you so much for everything y'all do!! Ryder and I appreciate you!
Victoria Gass
Victoria Gass
20:19 29 Aug 19
The team at Passionate Paws calls their clients "Fur Babies". They treat each animal as if they were the most special thing on earth. Passionate Paws is a Fear Free office and they not only talk about it, they truly practice it. My sweet and gentle Pit bull is treated with same care and respect as the lab or chihuahua. I am grateful for their full service office and glad to see they are expanding.
Ginny Potter
Ginny Potter
14:58 25 Aug 19
Our dog developed a serious condition quickly. Their schedule was full the day I called but they worked us in, gave us excellent care and attention in such a kind, compassionate way. The entire staff is amazingly kind. Dr. Crovesi continued to follow up with us even though business took her out of state after seeing Maggie. I can't recommend Passionate Paws highly enough.
Janis Adams
Janis Adams
23:36 02 Aug 19
Just got back from my first appointment with Passionate Paws - I have a senior French Bulldog who was so comfortable by the end of her appointment she was rolled over on her back getting belly rubs! The front desk greeted me by name and were friendly and prompt at getting me checked in. Amazing vet tech and doctor who took the time to make sure she was comfortable and enjoyed her visit. Highly recommend!
Amanda Scott
Amanda Scott
14:15 18 Jul 19
I recently switched to PP and so glad we did! The staff is amazingly caring and thorough and love your pup like their own. Iv never seen my pup so calm and relaxed at a vet appointment before. She knew she was in good hands!
Traci Yarborough
Traci Yarborough
12:57 13 Jul 19
I recently switched to PP and so glad we did! The staff is amazingly caring and thorough and love your pup like their own. Iv never seen my pup so calm and relaxed at a vet appointment before. She knew she was in good hands!
Traci Yarborough
Traci Yarborough
12:57 13 Jul 19
Dr Susan and her staff are the best. I wouldn't trust anyone the way I trust her with my babies, the compassion she shows for animals and their humans is hard to find these days. When we found out our Sammie had oral cancer she walked us through all options and was with us every step of the way and not only showed Sammie much love, she hugged the hurt right out of me every time we saw her and when it was time to let Sammie cross the rainbow bridge Dr Susan and her staff made that decision, as hard as it was, more bearable by showing our Sammie so much love and compassion and love and support for us. If you're looking for a vet that is not only knowledgeable but caring and compassionate and makes you feel like your baby is the most important baby in the world then look no farther Dr Susan is the best.
Robin Biegel
Robin Biegel
01:01 24 May 19
Dr Susan and her staff are the best. I wouldn't trust anyone the way I trust her with my babies, the compassion she shows for animals and their humans is hard to find these days. When we found out our Sammie had oral cancer she walked us through all options and was with us every step of the way and not only showed Sammie much love, she hugged the hurt right out of me every time we saw her and when it was time to let Sammie cross the rainbow bridge Dr Susan and her staff made that decision, as hard as it was, more bearable by showing our Sammie so much love and compassion and love and support for us. If you're looking for a vet that is not only knowledgeable but caring and compassionate and makes you feel like your baby is the most important baby in the world then look no farther Dr Susan is the best.
Robin Biegel
Robin Biegel
12:56 23 May 19
This is the best vet in the area by far! We were at another local vet and we were not impressed at all and decided to switch. We are so happy we did, amazing vet who truly love and care about our dogs. Our dogs Bubbles and Milo love coming here and get so excited about upcoming vet and grooming appointments! I feel safe leaving my fur babies there knowing they are in great hands!
Lori Chichelnik
Lori Chichelnik
02:40 23 May 19
Dr. Susan is amazing! She cares deeply for her patients, and it shows each time she sees them! She has been my fur-babies vet for many years. We followed her from a previous practice. She volunteers and does many community sponsored events. She provided water therapy, acupuncture, and laser therapy. Below is a Halloween pic taken at Passionate Paws Animal Hospital.
L Satterfield
L Satterfield
01:45 23 May 19
We took our puppy to Passionate Paws based on recommendations from friends. We could not be happier with the experience. We felt so comfortable from the minute we walked in. Everything was thoroughly explained. Our puppy was welcomed and loved on. Follow up emails were answered quickly. Everyone was very nice. We are very happy.
Kristen Misurale
Kristen Misurale
01:16 23 May 19
We took our puppy to Passionate Paws based on recommendations from friends. We could not be happier with the experience. We felt so comfortable from the minute we walked in. Everything was thoroughly explained. Our puppy was welcomed and loved on. Follow up emails were answered quickly. Everyone was very nice. We are very happy.
Kristen Misurale
Kristen Misurale
01:16 23 May 19
We recently had to put our dog, Lucy, down due to old age and pain issues. I have never had such a positive experience before with any vets office. I felt truly blessed to have them help us in our time of need. My dog has always had extreme anxiety and at this office, she was wagging her tail and even sleeping on a dog bed they had given us for her! Usually she’s a shaking, panting mess. The “fear free” hospital that they advertise is a real thing!The Dr helped assure me we were making the right decision based on her exam, without any guilt or judgement. She knew exactly what to say and how to treat Lucy and I. I felt that the doctors and nurses had a compassionate and gentle approach for the process. The entire visit- from entering their office to the time I had to leave my girl there, I felt that they truly cared and loved my dog also. The doctor even assured me my Lucy wouldn’t be alone and sat right there on the floor with her when I had to go. They even sent a card to the house with a really nice note-specifically about our dog and the situation- and the doctor and all the staff had signed it. I am definitely returning to the office with my other dog. I love this office and staff!
Nicole Kiel
Nicole Kiel
01:14 23 May 19
Best vet!!!!! Love Dr Bonilla great vet and I love all the staff there too. My boxer Joy loves it too and she gets EXCELLENT care. You will just love Passionate Paws Animal Hospital for your special buddy.
Bernard Chauvet
Bernard Chauvet
11:36 21 May 19
I cannot say enough about the practice. All the staff I met were kind, compassionate, and listened. You are not rushed through the appointment. I believe they really do care about not just our pets, but also us humans, too!
Wendy Poovey
Wendy Poovey
15:52 16 May 19
I have never loved taking my dogs to the vet until now. Both my dogs are happy to see the staff, and the fear free tools they use truly makes a differenceI had my Aussie doodle fixed and had to go in multiple time due to him getting his incision open. They were so helpful and quick to respond during the whole 2 weeks of healing. . I now use the grooming services too and the dogs are happy and it’s been a much more pleasant, less stressful experience. All the stuff is amazing and I truly enjoy each time I get to go in and chat with them.
Elise McGiverin
Elise McGiverin
15:05 14 May 19
Dr Susan is wonderful! Appreciate the care she provides to my fur babies (cat and dog)! She has a way of mailing us feel like family!
Karla Shields
Karla Shields
14:12 01 May 19
Best vet!!!!! Love Dr Bonilla great vet and I love all the staff there too. My boxer Joy loves it too and she gets EXCELLENT care. You will just love Passionate Paws Animal Hospital for your special buddy.
Bernard Chauvet
Bernard Chauvet
15:38 19 Apr 19
The best ever, Thanks to the great care of Dr. Susan my little beagle Cassie Jane lived two more years after cancer was found she was 16 when she passed and Mr. Beau my other beagle just loved going to spa day there. He had to be put down in 2017 at age 10 and I do not know who was crying the most me are the whole staff . I drive 45 min from North Charlotte to get there it is so worth it. Thanks to All of you at Passionate Paws
Raymond Tucker
Raymond Tucker
15:36 04 Mar 19
Dr Susan is one of the most compassionate veterinarians that I know. She treats every animal That comes in with so much attention. She patiently answers all questions that people have. She currently treats my dog with acupuncture to help with his painful hips and back and I have noticed an amazing difference. Her staff is also very caring and kind. Every time we come in Briana and Daniela have always made sure to say hello and mention him by name, which is very nice to know they remember everyone! Her technicians are just as compassionate and they are there to help every animal that comes in. It is a bit of a drive for me, but I don’t mind it because I know my dog is getting treated with the greatest care. So lucky to know Dr Susan!!
Karen Krasniewski
Karen Krasniewski
15:08 02 Mar 19
I love Dr. Susan and her staff!!! Dr. Susan is warm, caring and compassionate. She’s has a wonderful rapport with animals and is very skilled at making your pet feel comfortable. Her diagnostic skills are top notch. She excels at being able to assess your pet’s needs and then offer a variety of solutions that fit your budget. Her technicians are gentle and kind and never rough when working with your pet. The front desk staff is friendly and helpful. They greet you warmly when you arrive and are always courteous. Passionate Paws is a fear free certified animal hospital and this combined with all their other wonderful traits makes them a five star practice that I highly recommend.
Dani Noto
Dani Noto
04:48 02 Mar 19
We love Dr. Susan and all the staff! We are greeted with big hugs and plenty of smiles when we walk through the door! Dr Susan is always available for any questions or concerns we have about our fur babies. Our dog Maggie loves her visits!
Jessica Hargis
Jessica Hargis
02:39 02 Mar 19
THANK YOU! I cannot thank Passionate Paws enough; from the moment I walked into the office it was 5- star service and care!!!! Thank you for staying open beyond normal hours to take care of our emergency situation! I knew my dog was in excellent hands!!!! What I liked most is how clear you were about all the options, Dr. B completely addressed my concerns and answered my questions thoroughly- and the office staff kept me informed every step of the way. My dog is back to his happy, healthy- self today!!! Thank you Passionate Paws!!!
Gina Aurichio
Gina Aurichio
14:44 14 Feb 19
I’ve had quite a few rescue dogs over the years. I’ve moved frequently for work. This is the best team of veterinarians and staff that I’ve ever had. If I could give them 10 stars I would. Highly, highly recommend. My once “scared of the vet” dogs love going here.
Jennifer Huey
Jennifer Huey
17:11 13 Feb 19
What can I say? In owning dogs most all of my 50 years this most definitely is the best veterinarian and animal hospital I have ever had. Incredibly caring and accommodating from the staff to the doctor and beyond. I can’t thank them enough. If you are a crazy fur baby parent like I am then I promise you there is no better place to be.
Anna Insolia
Anna Insolia
00:01 24 Jan 19
I’m excited to hear that Amber is your new groomer. She has been grooming my Shih Tzu for years (one of which is 14 yrs old). I tried another groomer when Amber was no longer near me but was dissatisfied. I wouldn’t trust my babies with anyone else. They have never been stressed and have always been happy and looked great when I pick them up. I would highly recommend your facility for grooming needs. Maybe I will give your vet services a try too!
Jennifer Neal
Jennifer Neal
18:24 19 Jan 19
My experience with Amber has always been great! A wonderful groomer I would trust my dog with any day. Very kind and loving with the fur babies and definitely worth booking an appointment with! Absolutely love her
Tierria Stop using my account
Tierria Stop using my account
17:53 19 Jan 19
As my dog got older, I knew some difficult decisions were in the future, and it didn't feel right to keep him at Banfield. I wanted a place more personalized to his care that also felt overwhelming comfortable and welcoming. I first started taking my sweet boy Alfie for grooming and moved on for his annual visits. The entire staff took their time to get to know not just him, but me too, which made me feel like part of their family. When his health took a turn for the worse, we tried a couple options in hopes of extending his life a little longer and comfortably. They always reminded me that they supported any decision I made, and never pushed me in a direction I wasn't 100% okay with.On his final day here, they provided a private room with calming music, extra treats, as much time as I needed, and exactly what I was ever hoping for when that dreaded time came. While it was the hardest day of my life, I am incredibly grateful for Dr. Crovesi and Dr. Bonilla for being with me throughout the entire time they provided exceptional care for Alfie.
Laura Press
Laura Press
18:21 24 Dec 18
Love our vet and staff!! I feel that they care for my fur baby as much as I do. Our puppy finally has a good gut because of the care she received at passionate paws. My puppy loves going because of the “No Fear” policy.
Derha Davila
Derha Davila
12:39 19 Dec 18
Dr.B is the most kind woman in the world. I went in the other day thinking my little girl was worse than it was Dr.B set my mind at ease. In the way the office answers the phone just makes you feel like they care even more.
Ananda Segee
Ananda Segee
11:39 05 Dec 18
She is absolutely amazing! I'm definitely transferring all my furbabies here!
Brittany Mahon
Brittany Mahon
15:19 13 Sep 18
My husband and I have five small dogs, and my daughter has two dogs currently, and one who recently passed away, and we have chosen Passionate Paws Animal Hospital for our Veterinary care.. The entire Passionate Paws team is outstanding in terms of communication, compassion, treatment options, providing projected procedure costs, pet interaction, and knowledge. We and our pets adore Dr. Susan and her staff, and honestly, we feel like we are family. Recently, we have had the pleasure to have one of our dogs seen by Dr. Flavia Crovesi, and found her to be a delightful lady, full of life, compassionate, caring, and wonderful at communication. We appreciate that Dr. Crovesi sends us a follow-up report of our visit, just in case we forget a specific instruction. Overall, we feel Dr. Susan Bonilla and Dr. Flavia Crovesi are the gold standard of Veterinary care and appreciate relying on their knowledge and care of our beloved pets!
Pam Brake
Pam Brake
22:59 06 Sep 18
We switched to Passionate Paws because we were not happy with our previous vet. We made the right choice! They treat every pet individually. My dog, Sadie, was very nervous, but they made sure to bring her in the side door and did what ever it took to calm her. We got results immediately and had a plan to get her up to date on her health. Thanks to Dr. Crovesi who took the time to really care and do what was best for Sadie! Would highly recommend Passionate Paws!
Celeste Mattson
Celeste Mattson
18:12 04 Sep 18
Passionate Paws helped us out when we needed it most! I have an 8 year old african dwarf frog and his belly had become very swollen. My daughter is interning at their office and had asked if they had any amphibian experience. Dr. Crovesi said she didn't have any practical experience with frogs, but she would love to research and see what she could find. She did such an excellent job! She found several options and gave me tons of information. We decided to extract the fluid from his abdomen and check for infection. He already acts like he is feeling much better. Dr. Crovesi is so helpful and skilled! Let me say, anyone who can handle an african dwarf frog is talented! They are so small and fragile, and they get very jumpy when they are out of the water. She and the technicians (especially Dalton) did an amazing job!
Stacy Carr
Stacy Carr
01:56 09 Aug 18
My review is long overdue!! I am a pre-vet student and during the summer of 2017 I searched far and wide for a veterinarian who would show me some of the ropes with the little experience I had. I hit the jack pot with Dr. Bonilla and her team. The vet-techs and staff were so welcoming to me. She is caring, realistic, helpful and her wholistic, integrative approach makes owners feel comfortable putting their fur baby's health in her hands. She values educating the owner about how she goes about treating their pet and never prescribed anything without first explaining why --I think that is commendable. I learned so much just from about a week's worth of work with her. She taught me as she went and let me get hands-on experience. I even brought my own pup in to be groomed and Brittany Davis was so charming with my anxious labradoodle. Her work was great, seamless and she was very attentive to how I wanted his hair cut. While I have moved out of the area because of school, I would definitely continue to bring my pup their for his veterinary and grooming needs if I were still in Waxhaw. I would recommend her to anyone in the area!!Thanks, Passionate Paws!!
Alena Norton
Alena Norton
19:25 02 Aug 18
Wonderful vet and staff! Very caring. Dr. Susan just called me at home to check on my dog. How many doctors will personally call you just to check in? Love her!
Kelly Flanagan
Kelly Flanagan
00:08 22 Jun 18
I would drive for almost an hour for Susan Bonilla (and it was WORTH IT!). She is absolutely amazing, and I have never felt more comfortable with a Vet. I felt that she actually treated my dog, instead of treating my wallet. The entire staff is wonderful. They would all come in and take turns playing with my fur baby on the floor. He loved it there as well! He is a French Bulldog, & prone to many issues, and she would address every single one, and offer referrals if he needed anything specific. She could even get him in same day for emergencies. I am sadly relocating to another city, and one of the things I will miss the most is how comfortable we were with Passionate Paws. I am so sad to go!
Elaina Matthews
Elaina Matthews
15:46 13 Jun 18
Dr. Bonilla and the crew at Passionate Paws are the best! I followed Dr. Bonilla from her previous practice because I had such a positive experience working with her to treat my Jack Russell. He is now a senior dog, and Dr. Bonilla has knowledgeably and competently helped us treat and manage several health conditions.
Joe Pope
Joe Pope
02:38 22 May 18
Dr. Susan and staff at Passionate Paws are the most caring, knowledgeable, and personable veterinary practice in the area. She helped my friends life long dog with her bladder infection. I loved how Dr. Susan gets on the ground with the pets instead of making them stand on a steel exam table. Truly a warm experience,. I've also referred a family friend to them during an emergency, their sweet dog Puma was foaming at the mouth etc and Dr. Susan made time on a weekend to fit Puma in and correctly diagnose the issue. They are an integrative practice, meaning they offer an array of holistic treatments in addition to traditional vet medicine. All in all just the best place for your furry family members!
David Dygowski
David Dygowski
15:02 10 Apr 18
Dr. Bonilla is truly one of a kind, she has a true passion for animals. I was a veterinary technician for over three years and I can honestly say I have never seen a veterinarian as passionate as she is. I first met her when our cat needed his rabies vaccine, I was very hesitant on doing it because my cat Jasper has vaccine reactions that causes him to get extremely ill. When I told her my concern she informed me they use a vaccine called PUREVAX which is free of adjuvants and made specifically for cats. She decided it was best to give him a Benadryl injection to prevent a reaction. When I came to pick him up I was blown away at the quality of care my little guy had received. He was sitting up front being held by Erica. Jasper is usually extremely nervous at the vet and he seemed pretty content in the exam room. Dr. Bonilla examined him while he was on the cat condo and he was perfectly happy! We absolutely adore Dr. Bonilla and her amazing staff and are so happy we found them!
wizard xxvi
wizard xxvi
01:30 06 Apr 18
I only trust Dr Susi with my dog, I fly with him all the way from New Jersey 3 times a year. Her attention to detail, care, and bedside manner is unparalleled. Anyone not coming to Passionate Paws is missing out.
Matthew Mascari
Matthew Mascari
17:43 17 Mar 18
In my 7 years of owning my 2 dogs, I finally found a vet that I am comfortable calling home. The staff and Dr. Bonilla are SO friendly and you can tell they not only care about the health of your pets, but are mindful of the financial side of things when making recommendations -and aren't pushy, judgmental or rude about it (which I have experienced at other vets). The office is clean and beautiful too - my 2 little anxious dogs left happier than I anticipated! So grateful we found this place!
Kelly Hubatka
Kelly Hubatka
15:55 28 Feb 18
Passionate Paws is the most compassionate animal hospital I have ever been to. The staff is wonderful and Dr. Susan is very knowledgeable. The grooming services are great as well. Our dog loves it here and looks forward to her visits!
Alicia
Alicia
18:08 16 Jan 18

READ MORE REVIEWS

Meet The Team (Page Being Updated with New Team Members)

Dr. Susan Bonilla, MS, CVA, CCRP, CACP Veterinarian Fear Free Certified Professional Logo

During my last year of Vet School my oldest dog, Ruffles, started to suffer from arthritic pain. Unfortunately, due to her advanced liver disease she could not take traditional pain medications. Even when I tried other types of pain medications, it would agitate her liver. Stephen and I were devastated that we might be forced to put our beloved dog down because she was in chronic pain. How can I, studying to become a veterinarian, be out of options to help Ruffles? Was I really going to put her to sleep not because of her liver shutting down but because of arthritic pain? I was distraught that I ran out of options to help my own dog.

Thankfully, my clinical year of Vet School was at the University of Florida where I was introduced to a vast range of complimentary options that would be able to help Ruffles. It was at this point I decided that I wanted to be an Integrative Veterinarian. I would use all my training learned in Vet school but also offer complimentary treatments such as acupuncture to all my patients.

Upon graduating Vet School, I fed my passion for complementary care and continued my education in integrative options. Over the course of a year, I became certified in acupuncture from the Chi Institute and canine rehabilitation from the University of Tennessee. Most recently, I became certified in animal chiropractic from Options for Animals Chiropractic College.

I am so happy to be able to offer all my patients advanced medicine while also offering complimentary options. And Ruffles benefitted from all of it! She lived a beautiful and pain-free life for 20 years and 3 months!

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Dr. Carlie Brue

Dr. Carlie Brue, CACP Associate Veterinarian

COMING SOON! Her journey with us begins September 14th!

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Daniela Palafox Assistant Hospital Administrator

At the hospital I previously worked at, one of the doctors brought in a very sick puppy she rescued. This puppy had a lot of health problems and complications including the inability to use its hind legs. The doctor was leaving soon for a week trip and needed a temporary caregiver. I jumped on the opportunity to help. By the end of my week with him, I realized that I wanted to see this puppy through to recovery and when the doctor returned I became his permanent caregiver. Day by day his strength grew as did my love for him. When it was time to find him a furever home, I always seemed to find an excuse for why each one wasn’t good enough. How could I trust someone to continue to put as much love and devotion into caring for him as I did? The puppy was still very sick with a long road to recovery and a potential for future health issues. I couldn’t live with myself if I abandoned him because he wasn’t the picture perfect puppy. He was my puppy and I named him Turtle.

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Stephen Bonilla, MBA Hospital Administrator
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I have always been that person pets gravitate toward, especially the ones that “never go up to new people”. This quality is what brought our middle fur-baby, Scrappy, into our home and hearts. I found Scrappy abandoned on the street, malnourished, and completely matted and filthy. That first night with us, Scrappy slept in the washroom, I slept just near to the room so she would not feel alone. When Dr. Bonilla checked on us in the morning, Scrappy had made her way to me during the night and curled up comfortably next to my head. From that moment on, we have been inseparable.

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Our Mission Is Integrative Pet Healthcare

Conventional veterinary medicine focuses on treating acute disease and multiple symptoms, with an emphasis on episodic care — restoring your pet to a previous level of functioning. This model of pet healthcare has been very successful over the years due to continued advances in medical research, pharmaceuticals, and treatment procedures.

However, this pet healthcare model is not without its drawbacks. Its emphasis on episodic care means treating pets only when they are sick, which creates a reactionary system of healthcare. Time and effort understanding the underlying causes of disease and its prevention are unfortunately pushed aside in favor of sick care. This model, like a sick pet, is out of balance.

Integrative pet healthcare restores this balance. It does not just focus on symptoms, but puts the pet at the center, addressing the real causes of illness while promoting wellness and maintenance of health. By definition, integrative pet healthcare strengthens the bond among veterinarian, pet, and pet parent, focuses on the whole pet, is evidence based, and
utilizes all appropriate therapeutic approaches (both conventional and complementary) as well as veterinary specialists to deliver optimal health and well being.

At Passionate Paws it is our mission to practice integrative medicine in partnership with you to provide the safest and most effective healthcare plan uniquely designed to treat your whole pet, not just the disease and create a visit experience that alleviates fear, anxiety, and stress. You will never find a one-size-fits-all approach at Passionate Paws.

Our Culture

Passion: Be passionate in all you do.
Empowerment: Know you can solve the problem at hand.
Learning: Push the boundaries of your knowledge.
Education: Teach others.
Innovation: Do not settle for complacency.
Community: Reach out to those around us.
Respect: Our pets, pet parents, environment, and one another.
Fun: Remember to have it, this is the most rewarding career in the world.

Our Dream

Passionate Paws Animal Hospital was founded in 2016 by husband and wife team, Stephen Bonilla and Dr. Susan Bonilla, and located in Waxhaw, North Carolina. This hospital represents 8 years of planning, starting the day Dr. Bonilla began veterinary school.

Everything the Bonilla’s have done since 2008 has been in careful preparation of one day opening their own small animal hospital.

Their passion and drive is infectious and inspirational and their attention to detail is well received. It can be seen in every inch of their hospital from design to patient care to pet parent service.

The Bonilla’s eagerly await meeting each and everyone of your pets to provide them with the care they deserve.

Pet Insurance

Prepare for the unexpected. Learn how Pet Insurance can change the way you view your pet's health. Read Understanding Pet Insurance to get started today.

It's never too late to protect your pet's health.

© 2020 Passionate Paws Animal Hospital

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