A microchip is a tiny implant placed under the skin of your dog or cat that has a unique code. Each microchip is registered with your contact information. If your pet becomes lost, the microchip can be scanned by an animal shelter, veterinarian, or animal control and will help to identify your pet so he/she can be returned to you.
What is a microchip?
I found a stray dog – can I give him/her to you?
We do not hold stray dogs or cats. You can bring them in so we can scan them for a microchip and attempt to find the owner. Please understand that if you find a lost dog or cat that is not microchipped you will need to keep them in your custody.
I can’t keep my cat/dog anymore because I am moving, can you put him/her to sleep?
Convenient euthanasia is not our policy. We will be more than happy to help you contact rescue organizations so you can find a new furever home for your pet.
Do you offer boarding?
No. We can provide a list of recommended boarding facilities or pet sitters.
As a hospital, do you provide full medical services or emergency only?
We offer full medical services and emergency during our business hours. If your pet is ill after business hours please contact Care Charlotte at 704-457-2300 or Carolina Veterinary Specialists – Matthews at 704-815-3939.
I just recently moved here, can I get heartworm prevention?
Yes, but you will need a current written prescription from your previous vet or we can contact your previous vet to obtain your pets medical records to ensure your pet has had a recent heartworm test. If your pet has not had a heartworm test or is overdue, we will need to do an exam and heartworm test before refilling your heartworm prevention.
Do I need to give my cat/dog, flea prevention year round?
We recommend all pets (indoor and outdoor) to be on flea preventive all year long. One flea can lay up to 50 eggs a day and it can take 4 months to kill a whole flea life cycle!
My dog/cat doesn’t go outside, do I need to have him/her on heartworm or flea/tick prevention?
We recommend all dogs and cats (indoor and outdoor) be on heartworm and flea control all year long. We and other visiting pets can bring in fleas and ticks from the outside. Mosquitoes are known to fly inside homes and it only takes one infected mosquito to give your pet heartworm.
Why do I need a heartworm test if my dog/cat does not go outside?
Mosquitos transmit the disease and mosquitos do not care if your dog or cat is inside only, as mosquitos will travel indoors. It only takes one infected mosquito to give your dog or cat heartworm! Keep your pets safe and put them on heartworm prevention all year long.
I noticed my dog is limping, how much Advil can I give him/her?
DO NOT GIVE ADVIL (IBUPROFEN) to a dog or cat under any circumstances. What is safe for humans can be lethal for our companion pets. Advil (Ibuprofen) can cause stomach ulceration, neurological signs, and most commonly kidney failure. One lick from an ibuprofen tablet can kill a cat.
My dog just ate chocolate, what should I do?
Please call us at 704-256-7576 during business hours, or call our emergency hospital partners during after hours, to discuss the amount and type of chocolate. Depending on the amount, type of chocolate, and when your pet may have ingested it, will determine if your pet will need to be induced to vomit or hospitalized.
My dog just ate rat poison, what should I do?
If this happens during our normal business hours, please bring them into the hospital as soon as possible. Otherwise, you should contact our emergency hospital partners immediately. Because of the new types of rat poison available, it is also important to bring the box or container in a safe bag so we can see which detoxing protocol is best for your pet.
My dog has been vomiting for a few days, what can I give him/her?
If your dog has been vomiting for more than 24 hours, we recommend scheduling an appointment with us. Vomiting can be caused from simple GI upset or there may be more concerning conditions like a foreign body, pancreatitis, or other metabolic disease.
A snake bit my dog, what should I do?
If this happens during our normal business hours, please bring them into the hospital as soon as possible. Otherwise, you should contact our emergency hospital partners immediately. He or she will need to be hospitalized. If possible, please bring the snake in for identification.
My male cat is constantly going to the litter box, but I don’t think anything is coming out; do I need to bring him in?
Yes! If your cat is not producing any urine when going into the litter box he is blocked and that is an emergency. He will need to be sedated and a urinary catheter will need to be placed to allow him to urinate. If he is not unblocked it will cause renal failure, followed by death.
My dog ate rib bones and he is vomiting, is there anything I can give him to settle his/her stomach?
We recommend bringing him or her into the hospital for x-rays. There is a high probability that the bone is causing an obstruction or has splintered, which can rupture the small intestines.
What is leptospirosis?
Leptospirosis is a bacterial infection that can cause renal failure. This disease is usually contracted when your pet is exposed to wildlife areas such as heavily wooded areas. It is important to note that lepto is a zoonotic disease and humans can easily get it as well. Please contact us to see if your pet is at risk for leptospirosis and if he or she would benefit from letpo vaccine.
My dog has diarrhea, if I give him Gatorade will that fix him/her?
There can be multiple underlying issues that can cause diarrhea such as simple GI upset or GI parasites or inflammatory bowel disease. Though your dog can have a small amount of Gatorade it will most likely not resolve the diarrhea. If your pet has been experiencing non-bloody diarrhea for more than 24 hours please contact us to schedule an appointment. If the you notice blood in the diarrhea, please bring your pet in as soon as possible.
I see worms in my dog’s stool; can I have medication to kill the worms?
Please bring a stool sample with the worm so we can identify it and send the rest of the fecal to be tested for other intestinal parasites. Once we identify what your pet has, we can dispense the correct medication(s) for deworming.
I have seen reports about the dog flu online and on TV, should I be concerned? Is there a dog flu shot?
Last year, a new strain of dog flu entered the USA. Currently, there are two flu vaccines available – one for the new strain and one for the old strain. Unfortunately, there is not a single vaccine that includes the older and newer strain. Depending on where you plan to take your dog (boarding, dog shows, visiting relatives in endemic flu areas) will determine which flu vaccines are right for your dog. Please give us a call at 704-256-7576 to discuss exposure and we will help you decide which vaccine(s) is right for your dog.
My dog is scratching at his/her ears, I am sure he has an ear infection, is it possible to just pick up medication?
Cocci shaped bacteria, rod shaped bacteria, and yeast can cause an ear infection. Because of this, we require an exam with an ear cytology to see what type of medication is best for your pet. Some ear medications cannot be given with an infection that caused an eardrum rupture. Therefore, we do not recommend using previously dispensed ear medications, as it might not be the correct medication for the current infection. If your pet continues to have ear infections, we might want to have an ear culture done to grow out the specific bacteria to see what will be the correct antibiotic to use.
My dog/cat is having trouble breathing, should I bring him/her in?
Anytime a pet is having difficulty breathing it is a medical emergency and you should bring him or her into the hospital immediately.
My friend got a puppy and the puppy has worms, will I get worms if I touch the puppy?
No. Worms are transferred by fecal–oral transmission. It is important that the puppy have a fecal done so the correct dewormer is given. It is also recommended to pick-up after the pet to prevent the environment from becoming contaminated. Wash your hands after picking up after the puppy and don’t play with its poop.
My friend’s dog has kennel cough, can my dog play with him/her?
No! Kennel cough is highly contagious. Your friend’s dog should stay at home with no visitors until he or she has stopped coughing for at least two weeks.
Do you crop dog’s ears?
Do you recommend de-clawing cats?
We do not recommend de-clawing cats. It is an inhumane medical treatment that is not recommended anymore. The de-clawing procedure is technically an amputation of your cat’s fingers, and most cats will eventually suffer from painful and debilitating arthritis secondary to the way they compensate for the declaw.
Why does a spay cost more than a neuter?
A spay is major abdominal surgery which is a more intensive surgery than a neuter.
Why do I need bloodwork done on my pet before surgery if my pet looks fine?
Bloodwork allows the doctor to see the function of your pet’s organs such as liver and kidney function. An underlying issue is often found that will change the anesthesia protocol, or prompt the discussion of rescheduling or even canceling the surgery.
Do you accept CareCredit?
Yes, we accept CareCredit as well as the H3 WellnessPlus Card.
Do you offer consumer financing?
Yes, we offer CareCredit and H3 Financial. Please refer to the company websites to learn more information about each one. You may also contact us with any questions at 704-256-7576 or email us at email@example.com.
Do you offer payment plans through the hospital?
No. If you are in need of financial assistance we offer CareCredit and the H3 WellnessPlus Card.
Do you have wellness plans like Banfield?
We are in the process of establishing wellness plans for the hospital, similar to Banfield, that will allow you to pay for the cost of your pet’s preventive care over the course of 12 equal monthly payments. Please check back with us to see if they are available or if you have any questions.
Do you accept pet insurance?
Yes, we accept all providers of pet insurance.
Complementary Care (Acupuncture/Chiropractic/Physical Therapy)
I would like acupuncture for my pet but will the needles hurt him/her?
The acupuncture needles are sterile and tiny needles. The majority of pets do not even feel the needles as they are inserted. On rare occasions the patient might feel the needle being placed if the surrounding muscles are sore but the procedure is not painful at all.
When you perform chiropractic do you “crack” my pet’s back?
We are not “cracking” any backs. A chiropractic adjustment is done to resolve subluxation complexes (joints that might be stuck in a normal range of motion) and promote healthy joint movement. On rare occasions in dog and cats, you can hear gas being released from a joint that makes a “pop” sound just like in humans.
What is platelet-rich plasma (PRP)?
PRP is a type of regenerative medicine that uses your pet’s own blood to heal. The process includes removing all red blood and white blood cells, leaving just the liquid part of the blood called serum and platelets. With a special kit, we activate the healing job of platelets. Using sterile techniques your pets platelet-rich-plasma is injected into a joint to promote a huge signal to initiate healing. Each pet is different, but on average most pets see arthritic relief for 6 – 12 months. PRP can also be used to help promote healing of tendon injuries or chronic skin wounds. Read our article that dives deeper into the process.
What does acupuncture treat?
Acupuncture has been used to treat all types of medical conditions. In our practice we tend to use acupuncture to treat older arthritic patients to help relieve their arthritis pain. We have also used acupuncture to help urinary incontinence, inappropriate urination, some anxiety issues, and help boost the immune system during chemotherapy procedures. Acupuncture also works well when combined with herbs or chiropractic.
Do you groom cats?
Our focus is on dog grooming primarily. However, we do consider cat’s on a case-by-case depending on the level of grooming you need and your cat’s behavior when groomed. Please call us at 704-256-7576 to speak with our groomer, Brittany.
Do you offer handstripping?
At this time we are not offering handstripping.
What vaccines do you require for grooming?
We require your dog to be current on rabies, distemper, and bordetella.